Most of our products are delivered within 2-7 working days if ordered before 12 noon the previous working day.
This is if stock levels permit and is not a guarantee! If an item is out of stock you will be notified via email with an expected delivery date. Out of stock items are usually back in stock within 7-14 working days. On rare occasions where an item has been discontinued you will be notified and a refund will be processed asap.
Returns Process:
If you are not 100% satisfied with your goods from Brian O Neill Lawnmowers LTD, you may return the
item in original condition, with original packaging and your sales invoice, together with a returns note within seven days of purchase for a full refund, less the carriage costs. Please phone to inform us of the problem and ask for a returns note number. Please fill the returns note in fully to speed up processing. Your statutory rights are not affected. After 7 days a 15% restocking charge will be incurred. 15% on the cost of the item, this will be
removed from your refund payment method.
If an item arrives damaged please contact us by email or through the contact form on this website. Items that are damaged will be returned free of charge.